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Help document

(Warehouse &  Shipment) 

Are the products in stock?

Yes, all the product displayed on GoTen platform are in stock except for the products tagged with Restocking. 


Which express do you use for shipment?


UK: Roymail, Hermes


What about the shipping fees?

We offer free shipping service while the shipping cost is covered in the product price. However, extra shipping fees will be charged for the remote shipping address or overweight products. The free shipping service is not available for the following remote regions:PR,HI,VI,AE,AP,AK,GU,AS,MP/ PUERTO RICO(PR)/ HAWAII (HI)/ VIRGIN ISLANDS (VI)/ ALASKA (AK)/ GUAM GU(GU)/ AMERICAN SAMOA(AS)
For more details, please contact your account manager. 

Where are your warehouses?

Our warehouses locate in New Jersey, California, Atlanta for US market and Birmingham for UK market.


How can I check my order? 

Normally, the tracking number of the parcels can be offered within 24 hours of placing the orders. You can check the status of each package via FedEx, USPS, UPS, etc. 


What about GoTen shipping times?

Shipment will be arranged within 24 hours of placing and order on GoTen platform. It takes about 2 to 8 days for delivery.


Does GoTen platform support access to ERP?

At present, Goten does not support access to the third-party ERP software, but supports self-developed ERP technology API docking; major ERP in the market are already docking, and subsequent releases will be notified separately. If you have related requirements, you can feedback to your account manager.

Do You support one-click publishing of products to the store?
We’re sorry that there is No one-click publishing function at this time. However, the data packet of the products support batch downloading. You can download the data packet in batches and then publish them with one click via the ERP software you use.

Can I upload the tracking number to my store in one click?
Yes, but you need to be authorized to synchronize the orders via GoTen platform. You can enable the platform authorization by going to My GoTen> Third-party platform> Platform authorization.

Still have questions?
Please feel free to contact us. Our team is always happy to hear from you.
1) You may directly submit your question here.
2) You may contact us via email: support(at)goten(dot)com
3) You may contact your account manager in your GoTen account.

FAQ of GoTen Dropshipping Platform 
FAQ of Payment Method 
Returns & Replacements Policy