After the GoTen dropshipping platform receives an order, the logistics tracking number will be issued within 24 hours, and the delivery can be completed within 2-7 days. Regarding the shipping methods for various delivery areas, the details are as follows:
1. Shipping area-US (United States)
(1) US warehouses
US-E Warehouse-New Jersey: an area of 185,000 square meters
US-W Warehouse-Los Angeles: an area of 120,000 square meters
US-S Warehouse-Atlanta: an area of 55,000 square meters
US warehouses support dropshipping products for free in the United States, and GoTen's system will automatically select the best warehouse for shipping based on your order address. However, for remote areas in the United States, due to the long distance from local warehouses and high transportation costs, the GoTen dropshipping platform cannot provide you with free shipping services. We are sorry for the inconvenience, please understand.
(2) Shipping methods for the United States
Standard shipping: delivery time of 5-7 working days (reference)
Economic shipping: delivery time of 3-10 working days (reference)
Expedited shipping: delivery time of 4-7 working days (reference)
The American standard shipping supports FedEx, UPS, USPS and other shipping methods. GoTen's system will automatically match the best shipping methods according to the selling platform, product size, weight and other factors.
(3) Remote areas in the United States
Free shipping is not supported for the delivery to the following remote areas in the United States. After placing the order, please wait for the supplier to submit the logistics quotation for remote areas before the payment.
State abbreviations: PR, HI, VI, AE, AP, AK, GU, AS, MP (AE, AP are not state abbreviations, but the abbreviations of the US military agencies)
PUERTO RICO (PR)
VIRGIN ISLANDS (VI)
GUAM GU (GU)
AMERICAN SAMOA (AS)
NORTHERN MARIANA ISLANDS (MP)
2. Shipping area-UK (United Kingdom)
(1) UK warehouse
British Birmingham warehouse: an area of 56,000 square meters
The UK warehouses support dropshipping products for free in the UK, and GoTen's system will automatically select the best warehouse for shipping based on your order address. However, for remote areas in the UK, due to the long distance from the local warehouse and high transportation costs, the GoTen dropshipping platform cannot provide you with free shipping. We are sorry for the inconvenience, please understand.
(2) British methods for the United Kingdom
Standard shipping: delivery time of 3-10 working days for reference
The British standard logistics support Yodel, Hermes, Royal Mail and other shipping methods. The GoTen system will automatically match the best dropshipping logistics according to the selling platform, product size, weight and other factors.
(3) Remote areas in the UK
Free shipping is not supported for the delivery to the following remote areas in the United Kingdom. After placing the order, please wait for the supplier to submit the logistics quotation for remote areas before the payment.
For remote areas in the UK, different logistics channels have different definitions, as follows:
Postcodes of what remote areas defined by Yodel:
AB10-16, AB21-25, AB30-35, AB39, AB41-43, AB51-53, AB36-38, AB44-45, AB54-56;
BT1-9, BT10-44, BT45-49, BT51-58, BT60-61, BT62-67, BT68-82, BT92-94;
FK14, FK18-19, FK20, FK21;
IV1-3, IV4-11, IV12, IV13-28, IV30, IV31-32, IV36, IV40, IV41-49, IV51, IV52-54, IV55-56, IV63;
KW1-13, KW14, KW15-17;
PA20-33, PA34, PA35-38, PA41-48, PA49, PA60-61,PA62-72, PA73, PA74-75,PA76-78, PA80;
PH6-16,PH17-19,PH20-26,PH30-39, PH40-41, PH42-44, PH49, PH50;
Postcodes of remote areas defined by Hermes:
Remote areas include:
Highlands and Islands\Channel Islands\Northern Ireland (BT)\BFPO\Isle of Man (IM)
And the areas whose postcode contains the following prefix: "GY", "JE", "ZE", "BT", "BF", "IM", "HS".
3. Shipping area-DE (Germany)
(1) DE warehouse
Dietzenbach warehouse in Germany: an area of 20,000 square meters
The German warehouse supports dropshipping products for free in Germany, as well as Czech Republic, Italy, Spain, the United Kingdom and France. However, for remote areas, the GoTen dropshipping platform cannot provide you with free shipping. We are sorry for the inconvenience, please understand.
(2) Shipping from Germany
Standard shipping: reference delivery time of 1-3 working days
German standard shipping supports DHL and other shipping methods. GoTen's system will automatically match the best shipping method according to the selling platform, product size, weight and other factors.
4. Search Last-Mile Delivery Services of the GoTen Dropshipping Platform on the following websites:
(1) Universal query logistics website: https://www.17track.net/zh-cn
(2) XPD: https://www.xdp.co.uk/express/ (you need to enter the tracking number and the postcode of the order address)
(3) Yodel: https://www.yodel.co.uk/
(4) Royalmail: https://www3.royalmail.com/track-your-item#/
(5) FedEx: https://www.fedex.com/en-us/home.html
(6) USPS: https://www.usps.com/
(7) UPS: https://www.ups.com/us/en/Home.page
Are the products in stock?
Yes, all the product displayed on GoTen platform are in stock except for the products tagged with Restocking.
Which express do you use for shipment?
UK: Roymail, Hermes
What about the shipping fees?
We offer free shipping service while the shipping cost is covered in the product price. However, extra shipping fees will be charged for the remote shipping address or overweight products. The free shipping service is not available for the following remote regions：PR,HI,VI,AE,AP,AK,GU,AS,MP/ PUERTO RICO（PR）/ HAWAII （HI）/ VIRGIN ISLANDS （VI）/ ALASKA （AK）/ GUAM GU（GU）/ AMERICAN SAMOA（AS）
For more details, please contact your account manager.
Where are your warehouses?
Our warehouses locate in New Jersey, California, Atlanta for US market and Birmingham for UK market.
How can I check my order?
Normally, the tracking number of the parcels can be offered within 24 hours of placing the orders. You can check the status of each package via FedEx, USPS, UPS, etc.
What about GoTen shipping times?
Shipment will be arranged within 24 hours of placing and order on GoTen platform. It takes about 2 to 8 days for delivery.
Does GoTen platform support access to ERP?
At present, Goten does not support access to the third-party ERP software, but supports self-developed ERP technology API docking; major ERP in the market are already docking, and subsequent releases will be notified separately. If you have related requirements, you can feedback to your account manager.
Do You support one-click publishing of products to the store?
We’re sorry that there is No one-click publishing function at this time. However, the data packet of the products support batch downloading. You can download the data packet in batches and then publish them with one click via the ERP software you use.
Can I upload the tracking number to my store in one click?
Yes, but you need to be authorized to synchronize the orders via GoTen platform. You can enable the platform authorization by going to My GoTen> Third-party platform> Platform authorization.
Still have questions?
Please feel free to contact us. Our team is always happy to hear from you.
1) You may directly submit your question here.
2) You may contact us via email: support(at)goten(dot)com
3) You may contact your account manager in your GoTen account.
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