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FAQ

(Frequently Asked Questions)

 

1. FAQ of GoTen Dropshipping Platform 

What is the meaning of dropshipping?

Dropshipping is a business model that you can use to run your store without ever holding any inventory. With GoTen dropshipping, you need to do nothing but to select products and add them to your online store for sale. Once you’ve made a sale, we will ship your products from our overseas warehouse, straight to your customer’s doorstep. You’ll never need to worry about storing, packaging, or shipping your products.

 

How does GoTen work for dropshipping?

You can start your dropshipping by following these steps:

Step 1: Sign up for free and complete your personal information on GoTen official website. 

Step 2: Download the data packet of your selected products on GoTen website free of charge;

Step 3: Modify and optimize the downloaded information according to your requirement and add them to your own store.

Step 4: Place an order and pay for it, then we will ship your products from our overseas warehouse, straight to your customer’s doorstep.

Step 5: The shipment tracking number can be offered within 24 hours of receiving your order. It takes about 2 to 8 days for shipment.

Step 6: Thanks to the shipment from local warehouses, the after-sales service is much easier and more convenient for you.

 

What are the advantages of GoTen Dropshipping Platform?

We offer professional dropshipping solutions for global sellers with 20,000 + Profitable SKU, Local US/UK Warehouses, As Fastest as 2-day delivery, Strong IT Support, and 7/24 Customer Support. Compare with other dropshipping suppliers, we provide quality and profitable products strictly selected by our own not just imported product info from other e-commerce platforms. And we have real local warehouses that support real fast delivery as your local dropshipper. For more details, please click here.

 

Is there any benefit for GoTen members?
The GoTen members will be classified into 5 levels according to their monthly sales so as to enjoy the different discounts and other benefits.

Learn more about our membership benefits>> 

Do I need to pay any commission?
You don’t have to pay any commission at all. GoTen is a platform that makes it easy to find awesome products to sell online. You only need to pay at the product price after your customer placed an order to you. Once you’ve placed an order, we will ship the products from our overseas warehouse, straight to your customer’s doorstep.


Who can I call if something goes wrong during the transaction?
If you encounter any problems on this platform, please feel free to contact the dedicated business manager assigned to you by the system during registration.

Does GoTen platform support access to ERP?

At present, Goten does not support access to the third-party ERP software, but supports self-developed ERP technology API docking; major ERP in the market are already docking, and subsequent releases will be notified separately. If you have related requirements, you can feedback to your account manager.

Do You support one-click publishing of products to the store?
We’re sorry that there is No one-click publishing function at this time. However, the data packet of the products supports batch downloading. You can download the data packet in batches and then publish them with one click via the ERP software you use.

Can I upload the tracking number to my store in one click?
Yes, but you need to be authorized to synchronize the orders via the GoTen platform. You can enable the platform authorization by going to My GoTen> Third-party platform> Platform authorization.

 

 

2. FAQ of GoTen Dropshipping Products 

 

What products can I find on the GoTen platform?

With GoTen you can access a huge variety of different products with just a few clicks, including household and garden, sporting, beauty, musical instruments, business and industry, fashion, electronics, toys, cameras, jewelry, and watches, etc. Up to 5000 SKUs are available and up to 100 items will be added monthly. Click here to learn more. 

 

Does GoTen provide professional HD pictures and SEO optimized English titles & descriptions?
Yes----GoTen has a professional product team of more than 100 staff. High-definition pictures of the products along with size, weight and description are available on GoTen platform. In addition, all the product titles and descriptions of the product have been optimized for SEO, so feel free to use it in your online store.

 

Is the product at risk of infringement?
All the unbranded products on the GoTen platform can be sold directly without the risk of infringement (except for the oil drum and Baofeng walkie-talkie banned by Amazon). As for branded products, the GoTen platform has been authorized so you can contact your account manager for authorization.

 

Is the product inventory sufficient?
The products on the GoTen platform are all analyzed by big data and stocked in overseas warehouses, which are normally sufficient for sale. But some products are so popular that they may be in shortage sometimes. In this case, you can contact your account manager about inventory management.

 

How to apply for the authorization to sell the brand products?

You can contact your account manager for authorization.

 

How to choose suitable products to sell on e-commerce platforms such as Amazon, eBay or Wish?
There is a special column called "Bestsellers by Platform" on the homepage of the GoTen website. Click the Amazon, eBay or Wish logo to access it. Or click here to explore now.

Still have questions?
Please feel free to contact us. Our team is always happy to hear from you.
1) You may directly submit your question here
2) You may contact us via email: support(at)goten(dot)com
3) You may contact your account manager in your GoTen account.


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