1. Shipping Information
Are the products in stock?
Yes, all the product displayed on GoTen platform are in stock except for the products tagged with Restocking.
Which express do you use for shipment?
UK: Roymail, Hermes
What about the shipping fees?
We offer free shipping service while the shipping cost is covered in the product price. However, extra shipping fees will be charged for the remote shipping address or overweight products. The free shipping service is not available for the following remote regions：PR,HI,VI,AE,AP,AK,GU,AS,MP/ PUERTO RICO（PR）/ HAWAII （HI）/ VIRGIN ISLANDS （VI）/ ALASKA （AK）/ GUAM GU（GU）/ AMERICAN SAMOA（AS）
For more details, please contact your account manager.
Where are your warehouses?
Our warehouses locate in New Jersey, California, Atlanta for US market and Birmingham for UK market.
How can I check my order?
Normally, the tracking number of the parcels can be offered within 24 hours of placing the orders. You can check the status of each package via FedEx, USPS, UPS, etc.
What about GoTen shipping times?
Shipment will be arranged within 24 hours of placing and order on GoTen platform. It takes about 2 to 8 days for delivery.
Can I upload the tracking number to my store in one click?
Yes, but you need to be authorized to synchronize the orders via GoTen platform. You can enable the platform authorization by going to My GoTen> Third-party platform> Platform authorization.
2. Payment Information
What currencies can I use for payment on GoTen platform?
There are two currencies that can be used for payment on GoTen platform:
(1) US Dollars (USD)
(2) Pounds (GBP)
How to pay for the orders on GoTen platform?
You can pay for the orders in the following ways:
(1) Payoneer can be used to recharge or pay for the orders directly.
(2) Payoneer account and currency are needed before recharging or payment.
(3) Recharge and pay in real time.
(1) Recharge the balance via Payoneer in your GoTen account.
(2) Pay for the orders with the recharged balance.
(3) The balance can only be withdrawn to the original account.
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