Are the products in stock?
Yes, all the products displayed on GoTen platform are in stock except for the products tagged with Restocking.
-US local warehouses (ship to US)
-UK local warehouses (ship to UK)
-DE local warehouses (ship to DE)
-FR local warehouses (ship to FR)
-CZ local warehouses (ship to DE & CZ)
-More countries with more local warehouses will be available soon.
Which express do you use for shipment?
US: FedEx, USPS, UPS
UK: Roymail, Hermes, Royal Mail
FR: GLS, LAPOSTE, FRC
CZ: DHL, GLS
What about the shipping fees?
We offer a free shipping service while the shipping cost is covered in the product price. However, extra shipping fees will be charged for the remote shipping address or overweight products. The free shipping service is not available for remote regions. You can check the details on the page of Shipping Information
If you still have problems, please contact your account manager.
How can I check my order?
Normally, the tracking number of the parcels can be offered within 24 hours of placing the orders. You can check the status of each package via FedEx, USPS, UPS, etc.
What about GoTen shipping times?
Shipment will be arranged within 24 hours of placing an order on GoTen platform. It takes about 2 to 8 days for delivery.
Can I upload the tracking number to my store in one click?
Yes, but you need to be authorized to synchronize the orders via GoTen platform. You can enable the platform authorization by going to My GoTen> Third-party platform> Platform authorization.
For more details
Please go to our Shipping Information.
What currencies can I use for payment on GoTen platform?
There are two currencies that can be used for payment on GoTen platform:
(1) US Dollars (USD)
(2) Pounds (GBP)
How to pay for the orders on GoTen platform?
You can pay for the orders in the following ways:
a. Credit Card* (Highly Recommended)
(1) The accepted credit cards include Visa, MasterCard, American Express, Discover, and JCB.
(2) At present, the credit card payment method only supports payment for orders and cannot be used in recharge.
(3) Credit cards can be used to pay for orders in US dollars, pounds, and euros, and the handling fee for transaction is: 3.25% of the total order price+$0.17/€0.15/￡0.13.
(4) Because we currently do not support card binding with the GoTen platform, please directly enter the card number and CVS during the payment process. And you need to re-enter it when paying again.
(5) For orders paid with a credit card, if there is a refund in/after the sales, the refund amount will be sent back to your credit card.
(1) Payoneer can be used to recharge or pay for the orders directly.
(2) Payoneer account and currency are needed before recharging or payment.
(3) Recharge and pay in real-time.
(4) For orders paid with Payoneer, if there is a refund in/after the sales, the refund amount will be sent back to your GoTen account balance.
(1) Paypal can be used to pay for the orders directly.
(2) Paypal account and currency are needed before recharging or payment.
(3) For orders paid with PayPal, if there is a refund in/after the sales, the refund amount will be sent back to the payment method of your original payment account.
*N.B.: To enable PayPal as a payment method, please contact your account manager and submit an application.
If you would like to use PayPal, there is an authorization process to be completed beforehand, so personal info will have to be collected including:
1. Photo of the payment bank card for the order which can show card number of the first 6 and the last 4 digits. You can add mosaic to the middle digits.
2. Photo of your ID card or driving license;
3. Business license of the company:(No need to provide if you do not have it);
4. Your phone number;
5. Billing address.
(1) Recharge the balance via Payoneer in your GoTen account.
(2) Pay for the orders with the recharged balance.
(3) The balance can be withdrawn, but only to the payment method of your original payment.
(4) For orders paid with balance, if there is a refund in/after the sales, the refund amount will be sent back to your GoTen account balance.
|Payment Method||Handling Fee for Transaction||Handling Fee for Top-up||Handling Fee for Remittance|
|Credit Cards - USD||3.25%+$0.17||N/A||N/A|
|Credit Cards - EUR||3.25%+£0.15||N/A||N/A|
|Credit Cards - GBP||3.25%+€0.13||N/A||N/A|
|PayPal* - USD||4.4%+$0.3||N/A||N/A|
|PayPal* - GBP||6.9%+£0.2||N/A||N/A|
|PayPal* - EUR||6.9%+€0.35||N/A||N/A|
|Bank Transfer||N/A||N/A||Subject to specific bank transfer rates|